Last Updated: Jul 18, 2026
No. of Questions: 44 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Computing and Personal Systems Services | 25% | - Defective Media Retention and recovery services - PC, notebook, workstation service offerings - Accidental Damage Protection and Travel Coverage |
| HP Services Portfolio Overview | 25% | - HP Care Pack Services - Data Protection and Security Services - Usage and Care Services - Deployment and Installation Services |
| Printing Services Solutions | 25% | - HP Designjet and LaserJet support services - Managed Print Services value proposition - Print service levels and coverage options |
| Selling and Positioning Services | 25% | - Identify customer business needs - Bundle services with hardware solutions - Quantify business value and ROI - Overcome objections and close sales |
1. What is an effect of adding services to hardware deals?
A) services selling has little effect on hardware deals
B) easier repeat sales
C) decreases profit
D) increases complexity of the offer
2. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?
A) Defective Media Retention
B) Data Protection
C) Remote Delete
D) Keep Safe
3. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?
A) HP HelpMe
B) HP Smart Friend
C) HP CallMe
D) HP Smart Fix
4. Which type of services can an HP Printing and Computing Services specialist sell?
A) The specialist can sell services for printing and personal systems.
B) The specialist can sell services for server, data center printer, and computer.
C) It depends on the geography; the permitted services vary from one country to another,
D) The services are defined with each partner.
5. Which statement is true about HP Contractual Services?
A) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
B) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
C) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
D) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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