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| Section | Weight | Objectives |
|---|---|---|
| Case Management | 38% | - Design case lifecycle, stages, and statuses - Service levels, goals, deadlines, and urgency - Child cases, wait steps, and exception handling - Assignment routing, approvals, and correspondence |
| User Experience | 9% | - Configure action sets and navigation - Customize views, portals, and dashboards |
| Pega Express Methodology & DCO | 12% | - Directly Capture Objectives (DCO) process - Define personas, microjourneys, and user stories - Four phases of Pega Express Delivery |
| Reporting | 7% | - Create and configure business reports - Use filters, columns, and data visualization |
| Security | 2% | - Role-based access and user assignments |
| Application Development | 9% | - Project scoping and estimation - Backlog management and iteration planning |
| Mobility | 5% | - Mobile application configuration |
| Data and Integration | 18% | - Data objects, relationships, and field types - Calculated values and validation rules - Systems of record and integration requirements |
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