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  • PEGACPCSD23V1 (Certified Pega Customer Service Developer 23)
Exam Code: PEGACPCSD23V1
Exam Name: Certified Pega Customer Service Developer 23
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification

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PEGACPCSD23V1

Last Updated: Sep 17, 2026

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionWeightObjectives
Application Development15%- Application Design
  • 1. Modular Enterprise Reuse
  • 2. Center-Out Architecture
  • 3. Coexistence Configuration
Case Management10%- Service Request Management
  • 1. Create Service Requests
  • 2. Case Creation Best Practices
  • 3. Case Behavior Configuration
Reporting5%- Reporting and Analytics
  • 1. Insights
  • 2. Dashboards
User Experience20%- Customer Service User Interface
  • 1. Composite Tab Configuration
  • 2. Constellation UX Best Practices
  • 3. Composite Best Practices
Interaction Management20%- Customer Interaction Handling
  • 1. Customer Engagement Processes
  • 2. Interaction Management Concepts
  • 3. Dialog Configuration
Channels15%- Omnichannel Customer Service
  • 1. Pega Call Configuration
  • 2. Messaging AI Configuration
  • 3. Web Messaging Configuration
  • 4. Email Bot Configuration
  • 5. Pega Digital Messaging
Data Integration15%- Common Data Model
  • 1. Data Model Components
  • 2. Purpose of the Common Data Model
  • 3. Entities and Case Types
  • 4. Storage Options
  • 5. External Storage Configuration
  • 6. Relationship Configuration

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