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Last Updated: Aug 17, 2026
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Avaya 6402 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IP Office Solution Architecture | - Platform fundamentals
|
| System Maintenance and Verification | - Operational management
|
| Networking and SIP Integration | - Network services
|
| Troubleshooting | - Problem diagnosis
|
| User and Telephony Configuration | - Endpoint configuration
|
| Applications and Unified Communications | - Integrated applications
|
| Installation and Initial Configuration | - System deployment
|
Avaya IP Office Implementation Sample Questions:
1. A customer wants to equally split their T1 or E1 PRI channels for incoming and outgoing calls. Which two techniques will achieve this? (Choose two.)
A) Allocate hall the channels to an incoming Line Group ID.
B) Allocate half the channels to an outgoing Line Group ID.
C) Allocate all the channels to one Line Group ID and separate the outgoing calls via Short Codesand incomingcalls via ICR.
D) Allocate all the channels to a Line Group ID and use Short Codes to route incoming / outgoing calls.
2. When using the IP Office Manager program on a PC, which statement is true?
A) The configuration is held in the Manager application until you save it to the control unit.
B) The configuration is automatically saved to the control unit every time you selectOK.
C) The configuration is dynamically updated to the control unit after every keystroke.
D) The configuration is automatically backed up to the SD Card every 5 minutes.
3. With the tool IP Office Debug View you can view the voice mail server activity. Which statement is true?
A) Debug View must be run on the VoiceMail Pro Server.
B) Debug View can run somewhere on the network.
C) Debug View is integrated in VoiceMail Pro Client.
D) Debug View must be run on the IP Office Manager PC.
4. The IP Office can have user's extension numbers that range from one to nine digits. Additional considerations should be made when planning and assigning extension numbers for hunt groups and users. Which two are best practices when creating a uniform dial plan In the IP Office? (Choose two.)
A) All extensions should have the same length of digits.
B) All user's extensions should match a physicalline as long as both reside in different IP Offices In a Small Community Network.
C) Users and hunt groups must have duplicate extension numbers as long as both reside in different IP Offices in a Small Community Network.
D) Users and Groups shouldhave unique extension numbers in all IP Offices in a SmallCommunityNetwork.
5. Which application should be used when upgrading the core software on the IP500v2 control unit?
A) the Download Wizard in the Embedded Monitoring Management
B) the Upgrade Wizard in the Manager Application
C) the Upgrade Wizard in the Security Application
D) the Download Wizard via built in Network Interface
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A,D | Question # 5 Answer: B |
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