Last Updated: Aug 25, 2026
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| Section | Objectives |
|---|---|
| Topic 1: System Administration and Maintenance | - Logging, reporting, and performance tuning - System monitoring and troubleshooting - User, role, and security management |
| Topic 2: Proactive Outreach Manager (POM) Implementation | - Outbound dialing strategies and rules - Campaign setup and management - POM installation and configuration |
| Topic 3: Integration and Deployment | - Integration with SIP, IVR, and external systems - Backup and recovery procedures - Deployment best practices |
| Topic 4: Avaya Aura Experience Portal Architecture and Components | - Integration with Avaya Aura platform - System architecture and core components overview - Media processing and call flow basics |
1. A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)
A) $POM_.HOME/logs/CmpMgrService.out* log files
B) $POM _HOME/logs/PIM_Web.log log* files
C) $POM_HOME/logs/CmpDirService.out* log files
D) $POM__HOME/logs/PIM _CmpMgr.log* log files
E) $POM_HOME/logs/PIM_CmpDir.log* log files
2. You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)
A) MPP Servers
B) VoIP Connections
C) EPM Servers
D) Alarm Codes
E) Applications
3. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?
A) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
B) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
C) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].
D) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
4. A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?
A) Red Hat Enterprise Linux Server 6.0 (x86)
B) Red Hat Enterprise Linux Server 6.1 (x86)
C) Red Hat Enterprise Linux Server 6.1 (x86_64)
D) Red Hat Enterprise Linux Server 6.0 (x86_64)
5. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
A) Avaya Aura Communication Manager
B) Intelligent Customer Routing
C) Avaya Aura Experience Portal
D) Avaya Aura Session Manager
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: A,B,C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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