Salesforce Certified Slack Administrator Sample Questions:

1. You're a Support Agent on the admin team for your Slack Enterprise Grid workspace.
An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.
How should you respond?

A) Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
B) Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).
C) Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
D) Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.

2. Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

A) Create one workspace, where each product line sold has its own channel.
B) Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.
C) Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
D) Create workspaces for each department and sub-department in the company.

3. Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?

A) Integrating an app means you never have to log in to the app natively.
B) Integrating an app allows you to bypass security settings since they're not applicable in Slack.
C) Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
D) Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.

4. You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

A) Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.
B) Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.
C) Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.
D) Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.

5. Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company's corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.
Where should Lydia go to allow these individuals to start inviting guests on Slack?

A) Workspace Transfer Ownership page
B) Workspace Settings
C) Organization Policies
D) Workspace Invitations page

Solutions: