Try Salesforce : AP-226 practice torrent pass for sure
Updated: Oct 11, 2026
No. of Questions: 209 Questions & Answers with Testing Engine
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Salesforce AP-226 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Contact Center Accredited Professional |
| Exam Number: | AP-226 |
| Passing Score: | 66% |
| Related Certifications: | Salesforce Service Cloud Accredited Professional Salesforce Omni-Channel Accredited Professional |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Price: | USD 150 |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Recommended Training: | Service Cloud Voice Basics Salesforce Contact Center Accredited Professional Preparation |
| Exam Registration: | Salesforce Certification Portal Kryterion Webassessor |
| Sample Questions: | Salesforce AP-226 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended experience with Salesforce Service Cloud and contact center operations |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/contact-center-accredited-professional |
Salesforce AP-226 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 20% | - Map customer journeys and interaction channels - Identify success metrics and KPIs - Understand contact center business requirements and goals |
| Topic 2: Design | 35% | - Design omni-channel routing and assignment logic - Plan voice and digital engagement implementation - Design self-service and knowledge base integration - Plan agent workspace and user experience |
| Topic 3: Deploy & Optimize | 10% | - Plan deployment and change management - Perform testing and validation - Monitor performance and optimize operations |
| Topic 4: Build & Configure | 35% | - Configure reporting, dashboards, and analytics - Configure Service Cloud and Contact Center features - Implement Service Cloud Voice and telephony integration - Set up Omni-Channel and routing rules |
Salesforce Contact Center Accredited Professional Sample Questions:
You're preparing data migration for knowledge base articles with associated attachments. Which step helps ensure file compatibility and accessibility within the new platform?
- A. Testing access and download functionality for attached files within the new platform after the migration is complete.
- B. Configuring the new platform to recognize and handle different file formats associated with migrated knowledge base articles.
- C. Converting attachments to formats compatible with the new knowledge base system before the migration process.
- D. All of the above, contributing to seamless access and usability of knowledge base articles with corresponding attachments in the new system.
Correct Answer: D 🗳️
Explanation: Only visible for SureTorrent members. You can sign-up / login (it's free).
The best dashboard in Service Analytics for UC's service report
requirement is Sidebar-By Customer.
Universal Containers (UC) has a requirement to create a service report that contains 50 object references. Which steps should UC take to achieve this?
- A. Create a custom report type Select four object relationships Select adal from extra objects
- B. Create 10 service reports Select the objects Combine the service reports
- C. Create a Visualforce service report Create objects and fields the Vict into the objects and fields in the report
Correct Answer: A 🗳️
Explanation: Only visible for SureTorrent members. You can sign-up / login (it's free).
Your deployment involves migrating historical case dat
a. Which data preparation step helps maintain case history and audit trails accurately?
- A. All of the above, contributing to a complete and accessible migration of historical case data with preserved context and audit trails.
- B. Configuring the new system to preserve chronological order and timestamps associated with historical case events.
- C. Testing case history access and audit trail functionality to verify accurate retrieval and display of historical information.
- D. Transferring all available case data, including comments, attachments, and activity logs, during the migration process.
Correct Answer: A 🗳️
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The customer wants to automate sending invoices and case history updates via email. Which business process requirement should be considered?
- A. Utilize Process Builder with predefined rules for email notifications based on case updates.
- B. Develop custom Apex code for automated email triggers and attachments.
- C. Implement Einstein Bots to handle email communication and automate basic customer interactions.
- D. Configure outbound email integrations with pre-built templates for invoices and case summaries.
Correct Answer: A 🗳️
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Your requirements include integrating social media channels into Omni-Channel. Which platform facilitates this?
- A. Flow Builder with social media connectors for creating automated processes in response to social interactions.
- B. Salesforce Social Studio for managing social media engagement and customer inquiries.
- C. All of the above, enabling seamless integration and routing of social media interactions within the Contact Center.
- D. Omni-Channel routing rules directing social media messages to qualified agents based on content and context.
Correct Answer: C 🗳️
Explanation: Only visible for SureTorrent members. You can sign-up / login (it's free).
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