Updated: Jul 12, 2026
No. of Questions: 77 Questions & Answers with Testing Engine
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1. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
A) Accurately confirm and verify customer details.
B) Check available field service time slots for the week.
C) Confirm customer entitlements for field service appointments.
D) See a list of all service and work types available in the system.
2. An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?
A) Create child products for each cost component.
B) Create different pricing elements for each cost component.
C) Create custom fields on the line item object for each cost component.
D) Create one child product for all cost components.
3. When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?
A) Billing related data
B) Meter reading data
C) Caserdated data
D) Contact data
4. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?
A) Extend the entries of record types on account object.
B) Extend the value list on the product family picklist for product object.
C) Extend the entries of record types on inventory item object.
D) Extend the value list on the service type picklist for service points
E) Extend the value list on the status picklist for cases
5. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?
A) Credit ratings are actively used as a pricing input for small and medium business customers
B) Some customers existed on a legacy billing system from previous contracts
C) The potential customer began their journey using WhatsApp.
D) Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: B,C,D | Question # 5 Answer: A,D |
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