Last Updated: Jul 27, 2026
No. of Questions: 59 Questions & Answers with Testing Engine
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| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Operational support
|
| Topic 2: Call Routing and Networking | - Multi-site networking
|
| Topic 3: Solution Design | - SME communications solution architecture
|
| Topic 4: Implementation and Configuration | - System deployment
|
| Topic 5: Infrastructure Data Gathering | - Customer productivity requirements
|
| Topic 6: IP Office Hardware and Components | - Platform hardware selection
|
| Topic 7: Telephony and Messaging Applications | - Communication applications
|
1. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
A) 1
B) 2
C) 4
D) 3
2. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?
A) Advanced Small Community Networking (SCAN)
B) IP500 Voice Networking Channels
C) Preferred Edition - Messaging
D) IP500 IP Office Multi-Site Network (MSN)
3. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
A) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
B) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
C) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
D) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
4. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
A) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.
B) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
C) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display massage cannot be changed.
The prompt cannot be changed.
5. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
A) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
B) Add the ClI information to the Account Code.
C) Add the Client CLI information to the Incoming Call Route.
D) Enable CLI tracking
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
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