Updated: Aug 06, 2026
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| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Exam Format: | Multiple Choice |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Duration: | 60 (75 for non-native speakers) |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Exam Price: | $599 USD |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese (Simplified), Polish, Portuguese (Brazil), Russian, Thai, Czech, Arabic, Dutch, Finnish, Greek, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian, Romanian, Swedish, Turkish, Ukrainian, Vietnamese |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
| Section | Objectives |
|---|---|
| Topic 1: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 2: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 3: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 4: Know the purpose and key terms of selected ITIL practices | - Describe the purpose of selected practices
|
| Topic 5: Understand the key concepts of service management | - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services - Describe the key concepts of service relationships |
| Topic 6: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Topic 7: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
1. Which value chain activity is concerned with the availability of service components?
A) Deliver and support
B) Obtain/build
C) Plan
D) Design and transition
2. What is a definition of a problem?
A) An incident for which a full resolution is not yet available
B) A cause, or potential cause, of one or more incidents
C) An unplanned interruption to a service, or reduction in the quality of a service
D) Any change of state that has significance for the management of a configuration item (CI)
3. Which dimension includes the knowledge needed for the management of services?
A) Organizations and people
B) Value streams and processes
C) Information and technology
D) Partners and suppliers
4. What is the MOST important reason for prioritizing incidents?
A) To ensure that user expectations are realistic
B) To ensure that incidents with highest impact are resolved first
C) To help information-sharing are learning
D) To provide links to related changes and known errors
5. Which is a recommendation for applying the guiding principle 'keep it simple and practical?
A) If a practice is easier to follow it is more likely to be adopted
B) Sometimes nothing from the current state can be re used
C) Communicate in a way the audience can hear
D) Fast does not mean incomplete
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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