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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What is the expected outcome from using a service value chain?

A) Customer engagement
B) Value realization
C) Service value streams
D) The application of practices

2. Which practice is the responsibility of everyone in the organization?

A) Service level management
B) Problem management
C) Change control
D) Continual improvement

3. Which is an objective of the design coordination process?

A) To produce service design packages and ensure they are handed over to service transition
B) To document the initial structure and relationship between services and customers
C) To gather and document new service level requirements from the customer
D) To assess and evaluate all changes and their impact on service designs

4. Which skill is required by the 'service level management' practice?

A) Problem management
B) Event monitoring
C) Supplier management
D) Technical expertise

5. Which practice provides a communications point for users to report operational issues, queries and requests?

A) Incident management
B) Service desk
C) Relationship management
D) Continual improvement

Solutions: