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HP Selling HP Retail Point of Sale Solutions - Sample Questions:

1. What should you do first to address objections from a customer?

A) Ask clarifying questions.
B) Try an aggressive close.
C) Agree with the objection and move on.
D) Ignore the objection.

2. How should a retailer address the trend of consumers being time-starved and less loyal?

A) make doing business easier
B) offer incentives to get the customer in the store
C) improve security of the transaction
D) sell only on the merit of the product

3. Due to globalization, consolidation, and format blurring occurring in the retail industry, what does a retailer need to do in order to remain competitive?

A) Enable the consumer to control the shopping experience
B) Offer the same access to information that customers get online
C) Offer an integrated connected experience
D) Be in the right place with the right offering

4. Which retail customer challenge can HP retail solutions address?

A) finding better ways to compete with online stores
B) choosing merchandise that consumers want in the short term
C) moving to a more flexible store platform
D) leveraging customer loyalty to increase revenue

5. What are the primary components of a comprehensive POS solution?

A) services, infrastructure, and solutions
B) hardware, software, and services
C) servers, storage, and networking
D) the cloud, security, and information

Solutions: