Try Oracle : 1Z0-465 practice torrent pass for sure

Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

Question 1

Your customer's "Chat Survey Score" report contains valid records; however all of the average scores to be zero.
What two steps will correct this?

A. Refresh the Chat Survey report.
B. Change the Survey questions to a Matrix type.
C. Update the Filters in the report.
D. Add values to the Score field in the Survey Questions.
E. Ensure the survey's questions are included In the "Chat Survey Score" report.
F. Change the format of the Average Score.

Question 2

Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information.
Select the three areas to check to verify that the condition is correct.

A. The profile has custom object permissions.
B. The custom object has workspace permissions.
C. The custom object has an associated workspace.
D. The custom object has a relationship with the parent.
E. The custom object was deployed.

Question 3

Your customer would like to have the default search report (Answers - Complex Expression Search Default) on their customer portal page altered with the following requirements.
-They want the New and Update tags to be displayed for only 7 days. -They want to display the Answer's score.
Identify the two options that will enable you to complete the requirements.

A. Insert the score (solved count) columns.
B. Unhide the computed score (solved) column.
C. Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.
D. Change the variables for $new and $updated.
E. Delete the exceptions for New and Updated.

Question 4

Your customer wants to set a disposition and add specific standard text item automatically based on a given endpoint within guided Assistant path info the response thread.
What are the two steps required to complete this request?

A. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
B. Use Agent Workflow to populate the disposition and populate the standard text based on the named event in the guide.
C. Use an Incident Business rule to fire a named event and populate the standard text to the message thread.
D. Create a Named Event to fire each end point of the Guide.
E. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required on the incident workplace.

Question 5

Your customer has requested a workflow with the following requirements:
-All workflows have a return event that allows users to exit the workflow -Every return event leads to a wrap up script that is positioned just before the incident workspace -Every exit takes the agent to the incident workspace -There is a "return to script" button on the workspace to take the agent to a workspace listing all
available scripts.
Identify the requirement that could not be met.

A. The agent can exit any script in the workflow, go to the workspace, and return to the script page that they originally left from.
B. The workflow must take the agent to an incident workspace to finish their work.
C. There must be a single script that all agents see to finish their conversation with the end customer.
D. The workflow must allow the agent to restart the workflow from the ending Initial workspace.

Solutions: