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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. "Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

A) Continual Service Improvement
B) Service Transition
C) Service Strategy
D) Service Operation

2. To add value to the business, what are the four reasons to monitor and measure?

A) Validate; Direct; Justify; Intervene
B) Plan; Predict; Report; Justify
C) Manage; Monitor; Diagnose; Intervene
D) Report; Manage; Improve; Extend

3. Understanding customer usage of services and how this varies over time is part of which process?

A) Service Portfolio Management
B) Demand Management
C) Component Capacity Management
D) Service Level Management

4. Which process is responsible for sourcing and delivering components of requested standard services?

A) Request Fulfilment
B) Service Portfolio Management
C) Service Desk
D) IT Finance

5. Major Incidents require:

A) Less urgency
B) Less documentation
C) Longer timescales
D) Separate procedures

Solutions: