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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

A) Client credentials - client secret
B) Client credentials - certificate
C) Server credentials - certificate
D) Client credentials - private key
E) Client credentials - token

2. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) SNMPv3
B) CAPF enrollment
C) SAML single sign-on
D) TFTP authentication

3. Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.

4. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Create a connector in Control Hub for Webex AI agent.
B) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
C) Use Virtual Agent V2 node.
D) Reload Flow Designer to refresh the configuration.

5. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) NAT prioritization
B) Random Early Detection only
C) Best-effort forwarding
D) DSCP EF for voice media

Solutions: