The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What are three MOST important dimensions for improving the relationship between the patient and provider?

A) Partnership, Socratic questioning, and support
B) Emotional connection, agreement on treatment, and willingness to listen
C) Agreement on treatment, partnership, and Socratic questioning
D) Emotional connection, partnership, and using the scientific method

2. When is the BEST time to do service recovery follow-up?

A) Immediately after the issue arises
B) 24 hours after the issue arises
C) After fully researching and validating concerns
D) After discharge/appointment ends

3. A new patient check-in process was implemented to reduce wait time. What is the BEST approach to examine if the updated process is meeting its intended goal?

A) Direct observation
B) Role play scenario
C) Patient focus group
D) Quantitative survey

4. What is the collective focus of social capital?

A) Identifying and recognizing individual performance
B) How improvement projects are identified
C) Increasing volume of business
D) How people relate to one another

5. Which response is BEST to provide to a family member requesting to be present during a resuscitation?

A) "I'm sorry, but we cannot have family present during patient resuscitation. This is to make sure you are not in the way of critical processes."
B) "You are welcome to stay. I will make sure someone is with you to explain what is happening and to support you."
C) "I'm sorry, but only clinical team members are allowed to be present to ensure there are no distractions in our efforts to save your loved one's life."
D) "You are welcome to stay to witness this event, but please stay to the side to ensure you are not in the way of our efforts."

Solutions: