Last Updated: Aug 22, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SharePoint Online and Lync Online | 20% | - Document sharing and collaboration - Presence and online meetings - Site collection creation and permissions - Lync Online user setup and policies |
| Topic 2: Exchange Online Administration | 25% | - Email routing and domains - Anti-spam and malware protection - Mailbox creation and management - Distribution groups and contacts |
| Topic 3: User and Identity Management | 25% | - Directory synchronization basics - Administrator roles and permissions - Password policies and resets - Creating and managing user accounts |
| Topic 4: Office 365 Setup and Configuration | 20% | - Domain verification and DNS configuration - Subscription and license management - Sign-up and tenant creation |
| Topic 5: Service Health, Monitoring and Troubleshooting | 10% | - Usage reports and activity logs - Common support and troubleshooting - Viewing service health dashboard |
1. Your company has an Office 365 subscription for midsize businesses and enterprises. An Office 365 user can only view Microsoft Word documents stored in a Microsoft SharePoint Online document library while working in Windows Internet Explorer. You need to ensure that the user can edit the Word documents. What should you do?
A) Install the latest version of Microsoft Office on the user's computer.
B) Assign an Office 365 El license to the user.
C) Run the Office 365 Sign-in Assistant on the user's computer.
D) Assign an Office 365 E3 license to the user.
2. You need to select an Office 365 subscription that provides live phone support 24 hours a day, seven days a week and includes enterprise voice capabilities. Which plan meets the requirements?
A) Office 365 PI Plan
B) Office 365 El Plan
C) Office 365 E4 Plan
D) Office 365 P2 Plan
E) Office 365 E3 Plan
F) Office 365 E2 Plan
3. Your company has an Office 365 E3 subscription. An Office 365 user can no longer save Microsoft Word documents or Microsoft Excel workbooks. You ascertain that Word and Excel are in read-only mode. You need to ensure that the user can save Word and Excel documents. What should you do?
A) On the user's computer, install the Desktop Set-Up Assistant.
B) In the Office 365 Portal, disable and re-enable the user's Office 365 license.
C) On the user's computer, uninstall and reinstall Microsoft Office.
D) Purchase an E4 license and assign it to the user.
4. Your company has a Microsoft SharePoint Online environment. The Department field of each user profile contains the department of the user. The most recent version of Microsoft Office is installed on all client computers. The Marketing department has a Shared Documents library named MarketingDocs. You need to ensure that only users in the Marketing department can select the MarketingDocs library from the Locations list that appears when the user selects the Save to SharePoint command in Microsoft Word. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)
A) Create a SharePoint group for the marketing department.
B) From the Published links to Office client applications page, create a link.
C) Create an Audience for the Marketing department.
D) From the Configure Personalization Site page, create a link.
5. Your company has an Office 365 E3 subscription. An Office 365 user installs the current version of Microsoft Office on a client computer. In the Office 365 Portal, you assign an Office license to the user. One month after installing Office, the user can only open and view Office documents on the client computer but can no longer edit or save the documents. You need to ensure that the user can save and edit documents on the client computer by using the Office desktop applications. What should you do?
A) Install the Office 365 Sign-in Assistant on the client computer.
B) Install the Office Customization Tool.
C) Upgrade the Office 365 subscription to E4.
D) Reinstall Office.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B,C | Question # 5 Answer: A |
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