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Updated: Aug 22, 2026
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IBM P6010-881 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | Technology Support Services - Global TSS Mastery Test v1 |
| Exam Number: | P6010-881 |
| Available Languages: | English |
| Related Certifications: | IBM Certified Support Professional - TSS V2 |
| Exam Format: | Mastery Test, Multiple Choice |
| Exam Way: | Online Mastery Test |
| Pre Condition: | Intended for IBM Technology Support Services personnel; completion of relevant TSS training modules is recommended. |
| Official Syllabus URL: | https://www.ibm.com/training/certification/ibm-certified-support-professional-tss-v2-C0002801 |
IBM P6010-881 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Support Operations | - Incident and Problem Management
|
| Topic 2: Service Management and Quality | - Service Level Management
|
| Topic 3: Technology Support Services Fundamentals | - Global TSS Organization and Services
|
| Topic 4: Technical Support Methodology | - Troubleshooting Techniques
|
| Topic 5: TSS Tools and Knowledge Resources | - Support Systems and Knowledge Bases
|
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