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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When a user creates service ticket, what product type is supported for determining the warranty?

A) Entitlement product
B) List product
C) Registered product
D) Individual product

2. Which functionality do you use to schedule a preventive service?

A) Visit planer
B) Maintenace plan
C) Work distribution rule
D) Resource scheduler

3. Which date type do you use when determining the start of the warranty?

A) Creation date
B) Requested date
C) Reference date
D) Due date

4. Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) In Scoping
B) In Fine-tuning
C) In the Service Control Center
D) In Administrator Work Center

5. Which field do you use when allowing resource planning of service ticket items?

A) Demand relevant
B) Resource relevant
C) Dispatch relevant
D) Scheduling relevant

Solutions: