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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?

A) Journey mapping workshop
B) Service blueprint workshop
C) Design sprint

2. A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition.
Which approach should the designer focus on?

A) Make a presentation on design best practices and have industry experts speak on new market
B) Create a clickable high fidelity prototype to assess feasibility and perform user research on
C) Restate business goals and show how design could be used to de-risk exploration of this

3. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?

A) Prototyping
B) Journey mapping
C) Ideation

4. The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?

A) Business metrics and ROI map
B) Business user flow and journey map
C) Business case and roadmap

5. Cloud Kicks' users demonstrated behaviors and shared quotes on their excitement to use a new offering, as well as how it would influence their purchasing habits., during feedback sessions.
What do these qualitative findings Indicate about the new offering"?

A) Feasibility
B) Viability
C) Desirability

Solutions: