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Salesforce Certified Business Analyst Sample Questions:

1. Which tool is used to create reports, incorporate filters and select the Report Type?

A) Report Composer
B) Report Builder
C) Data Loader
D) A csv file that will then get imported.

2. The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?

A) The Sponsor
B) The Enterprise
C) The project

3. During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

A) Enterprise, Strategy, Stakeholder
B) Technical, Stakeholder, Enterprise
C) Financial, Technical, Operational

4. Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution." Acceptance Criteria:
1. Add permission set
2. Users can escalate cases
3. Create fields on the Case object
4. Reports
Which best practice was ignored?

A) The "why'' of the user story is focused on user needs.
B) The ''what'' of the acceptance criteria is negotiable.
C) The "who" of the user story is well-defined.

5. The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

A) Review the user stories to ensure they are small, testable, and valuable.
B) Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
C) Move the deployment date out so the teams have more time to work.

Solutions: