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  • 1Z0-1038-20 (Oracle Service Center 2020 Implementation Essentials)
Exam Code: 1Z0-1038-20
Exam Name: Oracle Service Center 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center

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1Z0-1038-20

Last Updated: Aug 22, 2026

No. of Questions: 73 Questions & Answers with Testing Engine

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Oracle 1Z0-1038-20 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Create workspaces for the Browser User Interface
  • Set Up Navigation, Permissions and User Accounts
Topic 2
  • Configure Guided Assistants
  • B2C Service Products and Services
  • Describe message bases
Topic 3
  • B2C Service User Interface and Processes
  • Describe standard text and variables
Topic 4
  • Configure Products, Categories, and Dispositions
  • Describe Core Business Objects
Topic 5
  • Explain B2C Service products and services
  • Perform an initial setup and set up the Service Console
Topic 6
  • Create queues, assignments, and standard application menus
  • Describe agent assistance
Topic 7
  • Implement user Interface modifications and automation (workspaces)
  • Explain configuration settings
Topic 8
  • Describe Service Level Agreements
  • Perform export
  • import with Element Manager

Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20

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