Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. How can you access the Report Explorer?

A) Home > Configuration > Report Explorer
B) Home > Analytics > Report management > Report explorer
C) Home > Configuration > Report management
D) Home > Configuration > Report management > Report explorer
E) Home > Analytics > Report Explorer

2. Which two actions must you perform to configure the Social Monitor? (Choose two.)

A) Add or update navigation sets to include the Social Monitor navigation button and component.
B) Add or update profiles to include permission to add themes and clustering.
C) Add of update a list of favorites.
D) Addor update profiles to include the Social Monitor permissions.
E) Setup a Social Monitor search schedule.
F) Add or update staff accounts to use profile that include Social Monitor permissions.

3. What arethe standard status types for answers?

A) Published, Proposed
B) Public, Proposed
C) Private, Published, Proposed, Review
D) Private, Public

4. What two factors are responsible for ranking of an answer? (Choose two.)

A) solved count based on customer activity
B) display position
C) number of answers linked to that answer
D) number of searches for that answer article

5. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Search for all answers that have the address and update.
B) Create a variable to contain the address and update all answers to include it.
C) Call support and have them run a search and replace on the database.
D) Create a standard text to include the new address and update all the answers to include it.

Solutions: