Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com

A) Salesforce Cloud Intelligence
B) Salesforce Customer Data Platform
C) Salesforce Field Service Lightning
D) Salesforce Marketing Cloud

2. Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.
Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

A) Define a company-wide initiative, including an operations team.
B) Define a strategy led by marketing and involving the analytics team.
C) Describe the initiative to the Chief Marketing Officer team for their approval
D) Define a strategy led by marketing and involving the finance team.

3. A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?

A) Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'
B) Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'
C) Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'
D) Set up a Qualifying Points currency and apply the expiration model 'Activity Model'

4. An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?

A) Data pipeline user
B) CRM Analytics User
C) CLAAnalytics base admin
D) Loyalty Analytics User

5. A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?

A) Non-Qualifying Points
B) Tier Qualifying Points
C) Qualifying Points
D) Non-Qualifying and Qualifying Points

Solutions: