Last Updated: Sep 22, 2026
No. of Questions: 26 Questions & Answers with Testing Engine
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The professionals who plan to get certified need to nail the ITIL ITILSC-OSA test. It has the duration of 1.5 hours and comes with several multiple-choice questions. The pass mark is 28 on a scale of 40. The exam is given in the English, Japanese, Brazilian Portuguese, Spanish (Latin America), French, Danish, and German languages.
The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.
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| Section | Objectives |
|---|---|
| Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Problem Management | - Known error database usage - Root cause analysis techniques |
| Access Management | - Authorization and rights management - Identity and access control principles |
| Event Management | - Event correlation and response - Event detection and filtering |
| Operational Activities | - IT operations management practices - Monitoring and control activities |
| Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Request Fulfilment | - Standard service requests handling - Request models and workflows |
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