Try EXIN : ITIL-F practice torrent pass for sure
Last Updated: Sep 14, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15% | - Collaborate and promote visibility - Keep it simple and practical - Think and work holistically - Progress iteratively with feedback - Start where you are - Focus on value - Optimize and automate |
| Four Dimensions of Service Management | 15% | - Organizations and people - Value streams and processes - Partners and suppliers - Information and technology |
| ITIL Service Value System (SVS) | 15% | - Governance - Overview and purpose of SVS |
| General Management Practices | 15% | - Information security management - Service level management - Relationship management - Continual improvement - Supplier management |
| Key Concepts of Service Management | 10% | - Value, services, utility, warranty, outcomes, costs, risks - Service relationships: provider, consumer, sponsor, user |
| Service Value Chain | 15% | - Deliver and support - Design and transition - Improve - Plan - Obtain/build - Engage |
| Service Management Practices | 15% | - Incident management - Change enablement - Service request management - Problem management - Service desk |
EXIN ITIL Foundation Sample Questions:
What is defined as "any change of state that has significance for the management of an IT service"?
- A. An incident
- B. A problem
- C. A request for change
- D. An event
Correct Answer: D 🗳️
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A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
- A. Manage an activity
- B. Be kept up-to-date on the progress of an activity
- C. Be accountable for the outcome of an activity
- D. Perform an activity
Correct Answer: B 🗳️
The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?
- A. Business vision
- B. Customer assets
- C. Business activity
- D. Customer perceptions
Correct Answer: A 🗳️
Which function is responsible for the closure of an incident record?
- A. Any appropriate function
- B. Either the service desk or an appropriate third party engineer
- C. Event management
- D. The service desk
Correct Answer: D 🗳️
Which of the following is an enabler of best practice?
- A. Internal experience
- B. Standards
- C. Technology
- D. Academic research
Correct Answer: C 🗳️
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