Try Peoplecert : ITIL-4-CDS practice torrent pass for sure
Last Updated: Sep 12, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Prioritization and Work Management | - Work planning and prioritization
|
| Value Stream Design and Development | - Designing service value streams
|
| Organizational Structure and Teams | - Team culture and collaboration
|
| Create, Deliver and Support Practices | - Service performance and quality
|
| Information and Technology | - Supporting technologies
|
| Introduction to Create, Deliver and Support | - Core concepts of service value streams
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage.
During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?
- A. Relationship Management practice
- B. Service Level Management Practice
- C. Service Design practiceright
- D. Information Security Management Practice
Correct Answer: C 🗳️
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An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
- A. Nearshoring
- B. Onshoring
- C. Insourcing
- D. Offshoring
Correct Answer: A 🗳️
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
What is the BEST approach to resolve this issue?
- A. Recruit additional operations staff
- B. Improve operations team training
- C. Renegotiate service level targets
- D. Improve filtering of operations data
Correct Answer: D 🗳️
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?
- A. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks
- B. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested
- C. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
- D. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels
Correct Answer: D 🗳️
At xyz organisation, five specialized departments Incident Management, Change Enablement, Release Management, Service Desk and Problem Management work with separate tools, processes and KPIs. Requests often stall at each handover, visibility is fragmented, and accountability is unclear. Leadership wants to reorganize around value streams to eliminate these barriers. Which ONE organizational approach will best align with ITIL 4 recommendations and break down functional silos?
- A. Strengthen hierarchical governance to enforce stringent SLAs between teams
- B. Form cross-functional, product-focused teams responsible for all stages of the service lifecycleright
- C. Minimize handover points by assigning end-to-end ownership to existing departments
- D. Centralize specialist skills into a single center of excellence to drive deep expertise
Correct Answer: B 🗳️
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