Last Updated: Aug 07, 2026
No. of Questions: 82 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Telephony and Call Routing | 30% | - Telephony integration configuration - Inbound and outbound telephony settings - Voice call routing components configuration - Webex Contact Center telephony architecture options - Voice channel troubleshooting |
| Advanced Features and AI | 25% | - Advanced workflow design - Analytics and optimization - Third-party integrations and APIs - AI-powered routing and automation |
| Tenant Configuration and Reporting | 30% | - Call recording configuration - Reporting dashboards and visualizations - User and team configuration - Network requirements for Webex Contact Center - Agent and supervisor desktop setup |
| Digital Channels | 15% | - Chat, email, SMS, social media channel integration - Digital contact routing configuration - Digital channel troubleshooting |
1. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)
A) Data Parser node
B) Generate OTP node
C) Evaluate node
D) Profile node
E) SMS node
2. A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?
A) The agent is missing the enhanced license.
B) The Agent Desktop layout prohibits Whatsapp and SMS.
C) The agent is not provisioned for Digital channels.
D) The agent is missing the premium license.
3. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?
A)
B)
C)
D) 
4. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?
A) Queue wait threshold
B) Agent idle timeout
C) Callback retry interval and queue backlog
D) SIP registration expiration timer
5. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?
A) NAT prioritization
B) Random Early Detection only
C) Best-effort forwarding
D) DSCP EF for voice media
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
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