IBM Enterprise Storage Technical Support Sample Questions:

1. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
B) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
C) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
D) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.

2. A customer would like to use Analytics to drive business growth, reduce fraud, and increase efficiency. However, budgets are limited and the customer would like to use IBM Spectrum Scale to save money with the current storage infrastructure.
Which two IBM Spectrum Scale characteristics are applicable? (Choose two.)

A) Increase storage utilization to defer future storage purchases.
B) Identify the data that a company can dispose of.
C) Reduce costs by using only high capacity drives.
D) Reduce operational efficiency to increase performance.
E) Increase physical storage capacity to handle Analytics.

3. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?

A) Capacity Magic
B) TPC
C) Storage Tier Advisor Tool
D) Disk Magic

4. A customer has asked an IBM technical specialist about growth in I/O on its existing system. The specialist generated the following table:

Which tool was used to produce this table?

A) Batch Magic
B) ProtecTIER Planner
C) Storage Tier Advisor Tool
D) Disk Magic

5. A customer has a VMware environment and is limited in the number of hosts that can access a given LUN. This is causing a problem for the storage administrator. The customer wants to overcome this issue when purchasing the next storage device.
Which function within the storage hardware does this customer require?

A) Hardware Accelerated Move
B) vStorage APIs for Storage Awareness
C) Hardware Assisted Locking
D) Pluggable Storage Architecture

Solutions: