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  • GE0-701 (GCP7-System Consultant for Inboud Voice)
Exam Code: GE0-701
Exam Name: GCP7-System Consultant for Inboud Voice
Certification Provider: Genesys
Corresponding Certification: Genesys Certification

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GE0-701

Last Updated: Aug 18, 2026

No. of Questions: 100 Questions & Answers with Testing Engine

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Genesys GE0-701 Practice Q&A's

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GE0-701 Product FAQ's

Genesys GE0-701 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting and Optimization20%- Common Issues Resolution
  • 1. Media Quality Issues
    • 2. Routing Delays
      • 3. Call Setup Failures
        - Performance Tuning
        • 1. Throughput Optimization
          • 2. Resource Utilization
            Configuration and Administration25%- System Management
            • 1. License Management
              • 2. Backup and Restore
                • 3. Logging and Monitoring
                  - Object Configuration
                  • 1. DNs, Trunks, and Switching Points
                    • 2. Agent Groups and Roles
                      • 3. Access Groups and Permissions
                        Inbound Call Routing and Strategy30%- IVR and Self-Service
                        • 1. Interaction Designer Applications
                          • 2. Call Flow Logic
                            • 3. DTMF and Speech Recognition
                              - Routing Concepts and Strategies
                              • 1. Queue Management
                                • 2. Basic and Advanced Routing
                                  • 3. Virtual Queue Configuration
                                    Genesys Engage Inbound Voice Architecture25%- Core Platform Components
                                    • 1. Configuration Server
                                      • 2. Interaction Server
                                        • 3. Message Server
                                          • 4. SIP Server
                                            - Network and Media Interfaces
                                            • 1. Media Resource Management
                                              • 2. SIP Protocol Integration

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