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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users.
What should a Consultant propose to meet UC's requirements?

A) Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.
B) Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.
C) Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
D) Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.

2. For an Enterprise Sales Management quoting journey for fixed-line products for an enterprise customer, United Telecom needs to have a feasibility check for the requested product for desired locations.
Which of the following features can meet the requirement?

A) Product Availability Rules
B) Location Based Serviceability
C) Location Based Feasibility
D) Product Eligibility Rules

3. Northern Trail Outfitters (NTO) has their Field Reps perform regular activities, including promotionand inventory activities, as well as check the function of their computer display units that are placed in stores, to help customers ensure the backpacks fit properly. What should be done to support NTO Field Reps to ensure theyare able to capture these KPIs?

A) Create an asset called 'Computer Display Unit' and capture KPI called 'Backpack fit properly' using an assessment task.
B) Add 'Backpack Fit' for the Computer Display Units checkbox to the In-Store Survey Assessment Task.
C) Create an Assessment Task Record type called 'Backpack Fit' for the Computer Display Units to capture the KPIs.
D) Create an Asset record named 'Backpack Fit' for the Computer Display Units and link it to the Assessment Task via a lookup field.

4. Universal Containers (UC) has asked a consultant to migrate all active customers before the go-live.
Which two options must the consultant consider for loading customer-related records?

A) Contracts should be loaded before Accounts.
B) Subscriptions should be loaded before Accounts.
C) Premises should be loaded before Service Accounts.
D) Business or Consumer Accounts should be loaded before Billing or Service Accounts.

5. A Field Rep is having challenges measuring their share-of-shelf due to a recent change in packaging to a competitor's product, which makes their products look almost identical. When using Einstein, the competitor's product was marked incorrectly as the rep's product. What should the rep do to prevent this from happening in the future?

A) Edit product tags.
B) Turn the competitor's products around and re-perform the check.
C) Contact the manager to create a new planogram.
D) Cancel the task and perform the planogram check manually.

Solutions: