Exam Code: CAT-180
Exam Name: CA Service Desk Manager r12 Professional Exam
Certification Provider: CA
Corresponding Certification: CA Certifications

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Last Updated: Aug 25, 2026

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CA CAT-180 Exam Syllabus Topics:

Topic	Details
Topic 1	Administering CA Service Desk Manager
Topic 2	Configuring Incident and Problem Management.
Topic 3	Establishing the Business Data Structure

Reference: http://www.ca.com/us/~/media/Files/Certification%20Guides/CAT180%20CA%20Service%20Desk%20Manager%20r12x%20Professional%20Study%20Guide.pdf

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