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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Message Manager
B) Unified Messaging
C) Voicemail Pro with IMS
D) Outcalling
E) Voicemail Pro with UMS

2. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) MAPI
B) POP3
C) IMAP
D) HTTP

3. What does "IMAP support" mean in the IP Office UMS service?

A) All messages are forwarded to my email account and deleted on my phone.
B) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
C) I can see/listen to voicemail messages by Web browser.
D) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
E) I can receive voicemail messages only using MS Outlook.

4. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

A) Line of Business application integration needs
B) Above Physical Layer: Existing Data Network
C) Productivity Requirements
D) Current PBX/Key System Features and Dial Plan
E) Physical Layer: Existing Telecom Infrastructure

5. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) Log into support.avaya.com web site and check on the "InSite" field
B) Help button on Monitor
C) Ethereal data traces
D) System Status Support tool
E) IP Office Knowledge Base Web Site

Solutions: