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Updated: Aug 19, 2026
No. of Questions: 230 Questions & Answers with Testing Engine
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Microsoft MB-240 Exam Overview:
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Available Languages: | English, Japanese, Chinese (Simplified), Korean, German, French, Spanish (Latin America), Portuguese (Brazil) |
| Exam Format: | Multiple choice, Case studies, Drag and drop, Best answer |
| Passing Score: | 700 / 1000 |
| Certificate Validity Period: | 1 year (renewable annually via free online assessment) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Real Exam Qty: | 40-60 |
| Exam Price: | USD 165 (may vary by region) |
| Exam Duration: | 120 minutes |
| Recommended Training: | Microsoft Learn MB-240 Learning Path Dynamics 365 Field Service Documentation |
| Exam Registration: | Microsoft Certification Exam Registration Pearson VUE Microsoft Exams |
| Sample Questions: | Microsoft MB-240 Sample Questions |
| Exam Way: | Online proctored via Pearson VUE or in-person at authorized test centers |
| Pre Condition: | No mandatory prerequisites, but recommended familiarity with Dynamics 365 fundamentals and field service concepts |
| Official Syllabus URL: | https://learn.microsoft.com/credentials/certifications/d365-field-service-functional-consultant-associate/ |
How to Register For Exam MB-240: Microsoft Dynamics 365 Field Service?
Skills measured
- Manage field service mobility (10-15%)
- Manage work orders (15-20%)
- Schedule and dispatch work orders (25-30%)
- Manage inventory and purchasing (5-10%)
- Configure field service applications (15-20%)
- Implement Connected Field Service (10-15%)
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Inventory and Assets | 15% | - Inventory management
|
| Topic 2: Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Topic 3: Work Order Management | 25% | - Manage work orders lifecycle
|
| Topic 4: Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Topic 5: Field Service Mobile and Customer Experience | 20% | - Customer engagement
|
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