Try EXIN : ITILSC-OSA practice torrent pass for sure
Updated: Sep 11, 2026
No. of Questions: 26 Questions & Answers with Testing Engine
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EXIN ITILSC-OSA Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL Framework) |
|---|---|
| Exam Name: | ITIL Service Capability Operational Support and Analysis Exam |
| Exam Number: | ITILSC-OSA |
| Related Certifications: | Other ITIL Intermediate Capability Modules ITIL Foundation Certificate in IT Service Management ITIL Service Capability SOA |
| Available Languages: | English |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Real Exam Qty: | 8 |
| Passing Score: | 70% (28/40) |
| Exam Duration: | 90 minutes |
| Sample Questions: | EXIN ITILSC-OSA Sample Questions |
| Exam Way: | Proctored exam (scenario-based multiple choice) taken at an authorized test center or online via an accredited testing partner.:contentReference[oaicite:1]{index=1} |
| Pre Condition: | Must hold ITIL Foundation Certificate in IT Service Management (or equivalent) to be eligible to sit the exam; formal training from an accredited provider is recommended.:contentReference[oaicite:0]{index=0} |
| Official Syllabus URL: | https://www.exin.com/itil-certification/ |
ITIL Intermediate Qualification: Operational Support and Analysis (OSA) is a piece of the ITIL Service Capability work stream domain. It is designed to evaluate the competence of the professionals in applying OSA practices to the support and resolution of the lifecycle of service management. It covers the following Information Technology Infrastructure Library role, process as well as function areas: request fulfillment, event management, problem management, management of IT operations, management of incidents, application management, access management, and technical management.
ITILSC-OSA Exam Details
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management | - Incident Management Process
|
| Topic 2: Service Desk | - Service Desk Function
|
| Topic 3: Functions and Roles | - Operational Roles & Functions
|
| Topic 4: Access Management | - Access Management Process
|
| Topic 5: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 6: Event Management | - Event Management Process
|
| Topic 7: Problem Management | - Problem Management Process
|
| Topic 8: Request Fulfilment | - Request Fulfilment Process
|
| Topic 9: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
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