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Updated: Sep 27, 2026

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ITIL ITIL-DSV日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 2
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 3
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 4
  • Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 5
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 6
  • Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

ITIL ITIL-DSV日本語 Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL 4 Specialist: Drive Stakeholder Value
Exam Number:ITIL-DSV / ITL4SDSV / ITIL4DSV
Available Languages:German, Spanish, Italian, Polish, Chinese, Portuguese (Brazil), Japanese, English, French
Exam Format:Multiple choice, Web-proctored online, Closed book
Exam Duration:90 minutes
Passing Score:70% (28 out of 40)
Exam Price:$611 - $650 USD (approximate voucher price)
Certificate Validity Period:Unlimited
Related Certifications:ITIL 4 Specialist Modules
ITIL 4 Foundation
ITIL 4 Managing Professional
Real Exam Qty:40
Recommended Training:AXELOS Official Training Providers
PeopleCert Accredited Training Organizations
Exam Registration:PeopleCert Registration
Sample Questions:ITIL ITIL-DSV日本語 Sample Questions
Exam Way:Online web-proctored, 24/7 scheduling; no onsite option
Pre Condition:ITIL 4 Foundation OR ITIL v3 Foundation OR ITIL 4 Managing Professional Transition certification; Completion of accredited training required
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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