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Updated: Aug 24, 2026

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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert)
Exam Name:ITIL 4 Foundation Examination
Exam Number:ITIL-4-Foundation
Exam Price:Varies by region (~USD 300–400 equivalent)
Available Languages:English, German, French, Spanish, Japanese, Portuguese, Chinese (Simplified)
Exam Format:Multiple choice, Closed book, Scenario-based questions (basic level)
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Strategic Leader
ITIL 4 Practice Manager
Real Exam Qty:40
Certificate Validity Period:3 years (renewal required via PeopleCert Continuing Professional Development)
Exam Duration:60 minutes
Passing Score:26/40 (65%)
Recommended Training:AXELOS Accredited Training Organizations
PeopleCert Official Training
Exam Registration:ITIL Certification Overview
PeopleCert Official Registration
Sample Questions:ITIL ITIL-4-Foundation Sample Questions
Exam Way:Online proctored or onsite test center (PeopleCert authorized delivery)
Pre Condition:No formal prerequisites required. Basic IT familiarity recommended.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation

ITIL ITIL-4-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 2
  • Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
Topic 3
  • Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
Topic 4
  • Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 5
  • Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

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