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Updated: Aug 17, 2026
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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Real Exam Qty: | 80 (approx.) |
| Exam Price: | USD 550 (varies by region) |
| Related Certifications: | SAP Certified Application Associate - SAP Customer Experience SAP Certified Application Associate - SAP Commerce Cloud SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Service Cloud |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Passing Score: | 65% |
| Recommended Training: | SAP Learning Journey - SAP Customer Experience Solutions SAP CX Solution Architect Learning Resources |
| Exam Registration: | SAP Certification Hub SAP Training Shop |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online proctored exam or test center (SAP Certification Hub) |
| Pre Condition: | Recommended: Experience with SAP Customer Experience solutions and enterprise architecture concepts |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Marketing Cloud | - Campaign management and orchestration - Personalization and journey orchestration - Customer data and segmentation |
| SAP Customer Experience Architecture | - End-to-end CX architecture principles - Composable enterprise and CX strategy - SAP CX solution integration landscape |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Commerce Cloud | - Storefront and personalization concepts - Extension and integration mechanisms - Product content and catalog management |
| Integration and Extensibility | - SAP Integration Suite concepts - Extensibility options in SAP CX solutions - API management and event-driven architecture |
| SAP Sales Cloud & Service Cloud | - Customer service management processes - Sales process automation and CRM capabilities - Omnichannel engagement scenarios |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What is needed in order to create a registered product in SAP Service Cloud?
A) A serial number
B) An installation point
C) A warranty
D) A registration form
2. What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
A) Increase flexibility and scalability with the loose coupling provided.
B) Run prepackaged integration flows for A2A communication.
C) Enable synchronous point-to-point integration.
D) Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
3. You notice message processing has failed in your SAP Cloud Integration tenant, and the error text suggests the issue is related to inbound message payload.
What actions would you perform in the SAP Cloud Integration Operations view?
A) Choose the Manage Integration Content tile, select the iFlow in question, set the log level to trace, and request that the consumer resend the message.
B) Choose the All Integration Flows - Retry Messages tile, find the failed message, and restart the message processing.
C) Choose the Connectivity Tests tile, go to the TLS tab, and send a test request to the target system.
D) Choose the All Integrations Flows - Completed Messages tile, find the message in question, and inspect the log for errors.
4. Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.
A) Product (material) master data
B) Marketing campaigns
C) Stock movements
D) Sales/services transactions
E) Customer master data
5. On which of the following runtimes/environments can you use serverless functions and microservices in a containerized environment?
A) SAP BTP, Cloud Foundry runtime
B) SAP BTP, ABAP environment
C) SAP BTP, Kyma runtime
D) SAP BTP, Neo environment
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,D | Question # 3 Answer: A | Question # 4 Answer: A,D,E | Question # 5 Answer: C |
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