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Updated: Aug 05, 2026
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SAP C_C4H510_21 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate – SAP Service Cloud 2111 |
| Exam Number: | C_C4H510_21 |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Customer Experience certifications SAP Sales Cloud certifications |
| Exam Format: | Multiple choice questions |
| Available Languages: | English |
| Sample Questions: | SAP C_C4H510_21 Sample Questions |
| Exam Way: | Online proctored exam or test center (Pearson VUE) |
| Pre Condition: | No formal prerequisites, but recommended experience with SAP Customer Experience solutions and business process knowledge in customer service. |
C_C4H510_21 Exam Certification Details:
| Exam: | 80 questions |
| Cut Score: | 65% |
| Sample Questions: | SAP C_C4H510_21 Exam Sample Question |
| Languages: | English |
| Duration: | 180 mins |
| Level: | Associate |
SAP C_C4H510_21 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Reporting 8% - 12% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| User Management < 8% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Contracts and Ticket Hierarchy < 8% | Explain Contracts & Case Management in Service Tickets. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Personalization and Extensibility 8% - 12% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
SAP C_C4H510_21 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years.
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