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Updated: Aug 02, 2026
No. of Questions: 201 Questions & Answers with Testing Engine
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Aim of the Certificate Exam
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Differentiate individual in a crowded job market
- Empower individuals to execute tasks with confidence and skill
ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Exam Price: | $450 USD |
| Related Certifications: | ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist - ITSM |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM日本語 Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
| ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| Change Management | - Approval and risk management - Change types and workflows |
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