Try Salesforce : AP-212 practice torrent pass for sure
Updated: Aug 29, 2026
No. of Questions: 106 Questions & Answers with Testing Engine
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Salesforce AP-212 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Loyalty Management Accredited Professional Exam (AP-212) |
| Exam Number: | AP-212 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | Salesforce Marketing Cloud Salesforce Experience Cloud Salesforce Administrator |
| Exam Price: | $200 USD |
| Real Exam Qty: | 50-60 |
| Exam Format: | Multiple choice, Multiple select |
| Certificate Validity Period: | 1 year |
| Recommended Training: | Salesforce Loyalty Management Product Documentation Salesforce Trailhead - Loyalty Management Modules |
| Exam Registration: | Salesforce Credentials Registration |
| Sample Questions: | Salesforce AP-212 Sample Questions |
| Exam Way: | Online proctored exam via Salesforce certification platform |
| Pre Condition: | Recommended understanding of Salesforce platform basics, CRM concepts, and marketing/loyalty program fundamentals. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials |
Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Program Setup and Configuration | - Loyalty program structure
|
| Topic 2: Reporting and Analytics | - Loyalty performance tracking
|
| Topic 3: Member and Account Management | - Member enrollment and profiles
|
| Topic 4: Data Model and Integration | - Loyalty data architecture
|
| Topic 5: Engagement and Promotions | - Campaign and promotion setup
|
| Topic 6: Loyalty Management Fundamentals | - Core concepts of loyalty programs
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
Question 1
A sports clothing and accessories retailer has a strategic partnership with other businesses that provide sports equipment and outdoor sports experiences. This retailer wants its Loyalty program members to be able to redeem their points when shopping with its redemption partners.
When creating a Loyalty Program partner record, how should an Administrator set up the partners in the Loyalty management application?
A. Set the program partner type to accrual > Activate > Define the redemption cost per unit
B. Set the program partner type to redemption > Activate > Define the accrual cost per unit.
C. Set the program partner type to redemption > Activate > Define the redemption cost per unit
D. Set the program partner type to both > Activate > Define the accrual cost per unit.
Question 2
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?
A. Create and implement a feature-rich Loyalty Member Mobile App
B. Install the Salesforce Loyalty Member Mobile App
C. Enable Experience Cloud and customize the Loyalty Member Portal
D. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
Question 3
A Loyalty Manager would like to set up an email-send process in Salesforce Marketing Cloud (SMC) that needs to inform the member via email immediately once a tier change has been applied. The company is using Marketing Cloud Connect.
A solution was proposed to draft a design using a journey process to send the notification email and a new custom object named "Member TierUpdate_ c" that stores the members that are qualified for a tier upgrade.
Which data source options within the journey should a Consultant use to fulfill this design?
A. "Salesforce Data" as the Entry Source, "Contact" object as the data-source
B. "Salesforce Data" as the Entry Source, "LoyaltyMember Tier"
C. "Salesforce Data" as the Entry Source, "Loyalty ProgramMember" object as the datasource
D. "Data-Extension" as the Entry Source, "LoyaltyProgramTier"
Question 4
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
A. Transaction Journals
B. Benefits types
C. Analytics Studio
D. Qualifying Currency
Question 5
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
A. Loyalty Program Member page
B. Contact page
C. Transaction Journal
D. Account page
E. Loyalty Program Member Related List
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A,C,E |
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