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Updated: Sep 14, 2026
No. of Questions: 100 Questions & Answers with Testing Engine
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Nortel 920-021 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | MCS 5100 Ris.4.0 Administration |
| Exam Number: | 920-021 |
| Real Exam Qty: | 60-100 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-Based |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 65.00 |
| Related Certifications: | 920-020 MCS 5100 Ris.4.0 Installation & Commissioning |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Exam Way: | Proctored at authorized test centers (Pearson VUE / Prometric - legacy) |
| Pre Condition: | Recommended: 920-020 MCS 5100 Ris.4.0 Installation & Commissioning or equivalent hands-on experience |
Nortel 920-021 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Monitoring | 20% | - System health checks and logs - Backup and restore procedures - Performance monitoring and reporting |
| User & Subscriber Management | 25% | - Access control and permissions - Service profile assignment - Subscriber account creation and configuration |
| System Overview & Architecture | 20% | - Server roles and redundancy - MCS 5100 Release 4.0 components - Network architecture and protocols |
| Troubleshooting | 10% | - Error analysis and resolution - Network and signaling problems - Common service issues resolution |
| Feature & Service Configuration | 25% | - Supplementary services configuration - Call processing and routing - Voice and multimedia services setup |
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