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Updated: Sep 25, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Related Certifications: | Oracle Fusion Service Implementation Professional (previous versions) |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Available Languages: | English |
| Real Exam Qty: | 50 |
| Passing Score: | 68% |
| Recommended Training: | Oracle University Fusion Service training |
| Exam Registration: | Oracle Certification Portal |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or testing center (Oracle University) |
| Pre Condition: | No formal prerequisite required; recommended experience with Oracle Fusion Service implementation |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Managing and Extending Service Requests | - Application Composer extensions
|
| Topic 2: Data Migration and Integration | - Data import/export
|
| Topic 3: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 4: Redwood UX and AI Features | - Redwood interface configuration
|
| Topic 5: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 6: Work Assignment and Routing | - Queues and assignment rules
|
| Topic 7: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 8: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 9: Customer Entitlements and Action Plans | - Action Plans
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
- A. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
- B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
- C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
- D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
Correct Answer: B 🗳️
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Object workflow
- B. Exports
- C. Icons
- D. Fields
- E. Reports
- F. Roles and privileges
- G. Objects
- H. Themes
Correct Answer: B,D,E,G 🗳️
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Interval
- B. Available
- C. Time Period
- D. Duration
- E. Start/Stop
Correct Answer: D 🗳️
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. The queue defined in the first evaluated rule is always assigned to the service request.
- B. An error will occur; no queue is assigned to the service request.
- C. The service request assignment will be unpredictable.
- D. The queue defined by default is the one assigned to the service request.
Correct Answer: A 🗳️
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?
- A. Modify the default values in the Capacity fields for the channels.
- B. Select the Manage Capacities task.
- C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
- D. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
Correct Answer: A,D 🗳️
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