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Updated: Aug 16, 2026
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Avaya 132-S-709.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Voice Self Service Implement Exam |
| Exam Number: | 132-S-709.2 |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Customer Experience (CX) / Self-Service Solutions |
| Available Languages: | English |
| Real Exam Qty: | Approx. 100 |
| Recommended Training: | Avaya Contact Center and Self-Service Training Courses Avaya Learning - Voice Self-Service / CX Training Paths |
| Exam Registration: | Avaya Certification / Learning Portal Pearson VUE Avaya Exams |
| Exam Way: | Typically delivered via Pearson VUE proctored exam (online or test center, depending on region) |
| Pre Condition: | Recommended prior experience with Avaya contact center or self-service solutions; familiarity with IVR systems and telephony concepts. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 132-S-709.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration with Avaya Platforms | - Integration with Avaya Aura and contact center solutions - Database and backend integration |
| IVR and Call Flow Development | - Call flow configuration - Voice application logic |
| Testing and Troubleshooting | - System validation - Issue diagnosis and resolution |
| Voice Self-Service Architecture | - Core components and system architecture - Overview of Avaya self-service solutions |
| Design and Implementation | - Implementation best practices - Solution design principles |
| Security and Performance Optimization | - Performance tuning and scalability - Security considerations for voice systems |
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